Shipping policy
Shipping Locations
We currently only ship to a physical address in Australia. Orders for delivery outside of Australia are not accepted.
Dispatch Times
Orders are dispatched on Mondays, Wednesdays, and Fridays. Orders placed on a public holiday will be dispatched on the next dispatch day.
Delivery Times
Orders are dispatched on Mondays, Wednesdays, and Fridays. Delivery will differ depending on shipping method selected. See below table for details.
|
Shipping Method |
Cost* |
Average Delivery Time |
|
Standard Shipping |
FREE* on orders over $100 |
Generally 1-2 business days from dispatch. Western Australia can expect delivery 3-4 business days from dispatch. A tracking number will be provided on dispatch. |
|
Standard Shipping |
AU$10.00 for orders under $100 |
As above |
*Shipping costs are added to your order after any discount code may have been applied and do not make up the $100 value for eligible free shipping.
Delivery Questions
Once your order has been shipped, you will receive an email notification with full tracking details. If you have any questions regarding your delivery, please check your tracking details first.
If your inquiry is urgent, please email us at info@ecosalonsupplies.com.au or call us on (+617) 3555 8028. Please allow 1-2 days business days for email response.
Customs, Duties and Taxes
Oway Australia is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
If you received your order damaged, please refer to our Returns Policy. Please take photos of packaging material and product and retain goods.